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Testimonials: ..."I love your website! What a great concept."... - Dana Priest, reporter, The Washington Post ..."I was very impressed with the customer service I received from Torrey and Heather. They were quick to answer emails, very informative, and was by far the most FRIENDLIEST!! Once they were in my home I felt like we were long lost relatives. We had an instant connection. That was VERY important to me. I didn't want strangers in my house cleaning that I couldn't trust. I felt like they were really focused on my individual needs and concerns. They did everything with a smile. The house smelled heavenly when they were done. I have never been this pleased with a cleaning service! I will continue to use them again and again. Thank you, Ladies!"... - Amanda M., RN, (Williamsburg, VA) ..."Everything smelled wonderful! Torrey was so friendly & nice to talk to."... - Melissa T., (Windsor, VA) ..."I loved the cleaning product. It made my house smell nice!"... - Jessica F., (Suffolk, VA) ..."The insides of my cabinets were actually clean, laundry room immaculate, dog beds vaccuumed -- all the little things most other companies won't touch."... - Meredith R., (Newport News, VA) ..."Amanda obviously takes great pride in her work and cares very much about its quality. I'll happily take that tradeoff (quality over speed) any day; it may take a little longer to get my house to tiptop shape, but I know it's going to really, truly be tiptop and not just good-enough."... Lani W., (Norfolk, VA) ..."Cob-web free corners and ceiling fans, areas dusted and stains from hard water (iron) removed from tubs and shower - I was just learning to live with them cause I didn't think they'd ever go away!"... Lacy K., (Chesapeake, VA) ..."They are the best housekeepers I have ever had!"...John R., (Norfolk, VA) ..."I wish I weren't moving! I want to take your service with me to my new home in Nevada because I know I won't find anything as good as you ever again."...Krystal R., (Newport News, VA) ..."I want to thank you for doing such a good job. Our landlord said a final cleaning wasn't even necessary on our move out because the house is so clean!"... Gil L., (East Beach -Norfolk, VA) ..."I wanted to let you know that I was absolutely delighted when I got home today! Please pass my thanks along to the team. Everything looks and smells wonderful!"...Janet L., (Newport News, VA) ..."Oh my gosh!! My apartment looks AMAZING!!! You are the best!! I don't even want to sit down because I want it to look like this forever. Thank you SO much you guys did an incredible job."...Christine D., (Norfolk, VA) ..."I know you just left my home, but I had to call you and thank you again for doing such an amazing job. I had my neighbor come over immediately to see the results, and I kept raving about you! Now she wants her house cleaned. Can you fit her in on your schedule?"...Danielle K., (Virginia Beach, VA) ..."I look forward to each of your visits. You pamper me. Thank you for everything." ...Andrea G., (Moyock, NC) ..."I just wanted to let you know that the girls did an OUTSTANDING job on the house. I know it isn't much, but please pass this tip on to them. I appreciate their hard work."...Michelle F., (Driver, VA) ..."Is that really my tub? I have never seen it look so new and clean! I have to turn the lights off because it is so bright in my bathroom!"...Pam H., (Virginia Beach, VA) ..."I told all my friends about you! I am so impressed. Everyone did a great job. Thank you!"...Jennifer A., (Virginia Beach, VA)
"Ingrid emailed me yesterday saying that your cleaning service was FANTASTIC!! I think you really impressed her! Thanks again for doing this for us."
Hi Torrey,
I just heard from MaryBeth's Mom who said MaryBeth was VERY THRILLED with your delivery. She said the "presentation was wonderful" and she is so excited. She was so surprised and thought she was receiving just a regular get well gift but when she saw the cleaning service, she was just overwhelmed.
You did a wonderful job for us and we are so grateful. Her mother was really pleased and since MaryBeth is a clean fanatic, this really took a load off her mind.
Many many thanks and if you need anything from me, just drop a line!
Thanks again,
Maureen
A letter from an industry professional, after we sent a "tip" on the proper cleaning of Brazillian Hardwood flooring: Torrey,
Great feedback
& I love the passion you apply to your profession
hope you take all the business from your competitors
Sincerely,
Dan Cosgrove, President
Brazilian Direct Ltd.
From email: Hello from California,
I found your web site when I was was browsing other sites and I was AMAZED of the quality you provide on the website. I'm researching wherever I can to find all the info on house cleaning because im about to start my own company. I have read hundreds of articles, tens of books, seen many many web sites, etc. I got "stuck" with your web site for a long time reading everything. I'd like to make my future clients feel the same way I did when I read your stuff and what you have to offer.
I want to go green and non toxic with my business and I'd like to network with you if it's possible. I do NOT want to bother you tho.
Thanks for sharing your passion.
Luke
From an NCPC (National Community of Professional Cleaners) message board participant located in Canada: Torrey, You seem to have a lot of success in your business. Your posts are really an inspiration. I visited your website also and found that you have great ideas and real control of how to develop this kind of business. As a matter of fact, all of you are awesome. That's principally the reason I'm joining this forum. Hope you welcome me.
CLIENT SATISFACTION SURVEY RESULTS: 100% of our clients rated the quality of our service as "EXCEPTIONAL" and rate the cleaning of their home as "EXCEPTIONAL" 100% of our clients "STRONGLY AGREE" that our company representatives are courteous and rate thier customer service experience as "SUPERIOR" 88% of our clients have already referred our service to other people and the other 12% strongly recommend our service Results were taken from surveys given to all participating clients for the month of September, 2007
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